Today a local window repairman for Accurate Dorwin came out to fix our window woes. George, from Geo Glass in Vermont, seemed very experienced with our windows. He swapped out four sashes in a few hours and was busy adjusting the remaining windows when I left. He will have to return with some new parts to finish the job.

Overall my experience with Accurate Dorwin has been positive. They make a great product but I think they could exercise a lot more quality control before the windows leave the factory. Their customer service has been fairly good.